Front Desk Customer Service Executive

Are you a highly customer-oriented professional with a keen eye for detail and a passion for problem-solving? ST Engineering is seeking a Front Desk Customer Service Executive to join our dynamic team in Bali. In this role, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll handle check-ins, check-outs, and manage reservations using our state-of-the-art Property Management System (PMS), while also providing exceptional service and resolving any issues that may arise. This is a fantastic opportunity to be part of a renowned company with a strong reputation for excellence.

As a Front Desk Customer Service Executive at ST Engineering in Bali, you'll work in a vibrant and bustling environment, serving guests from around the world. You'll need to be fluent in English and Indonesian, as our guest base is diverse and multilingual. This role offers a competitive salary and a comprehensive benefits package, including health insurance, performance bonuses, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently and accurately.
• Manage reservations and bookings using the Property Management System (PMS).
• Provide exceptional customer service, ensuring guest satisfaction and positive feedback.
• Resolve guest issues and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Maintain accurate records and reports using hotel management software.
• Assist in training and mentoring new staff members.
• Adhere to hotel policies and procedures, ensuring compliance and safety.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or customer service roles in the hospitality industry.
• Fluent in English and Indonesian, with excellent communication skills.
• Strong attention to detail and problem-solving abilities.
• Knowledge of hotel management software and PMS systems is a plus.
• Ability to work in a fast-paced, high-pressure environment.
• Valid ID and work permit for Bali.
• Previous experience working in a luxury or high-end hotel is a plus.
• Proven track record of delivering exceptional customer service.

🛠️ Keahlian

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