Level 1 Application Support Specialist

Join Talent-Tech as a Level 1 Application Support Specialist and play a pivotal role in ensuring seamless IT operations for our clients and internal teams. This position is ideal for tech-savvy professionals who thrive in troubleshooting, resolving technical issues, and providing exceptional support to our users in Jakarta Selatan. You'll be the first point of contact for IT support, handling a wide range of technical problems and ensuring minimal downtime.

At Talent-Tech, we are a leading technology company committed to innovation and excellence. Our team is dedicated to delivering top-notch services and solutions to our clients. As a Level 1 Application Support Specialist, you'll work closely with our development and operations teams to maintain and enhance our IT infrastructure.

In this role, you'll be responsible for providing immediate assistance to users, resolving technical issues, and ensuring the smooth operation of our applications. You'll use tools like ServiceNow, Jira, and various monitoring systems to track and manage incidents. This is an excellent opportunity to grow your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Provide immediate technical support to end-users, resolving issues related to software applications and hardware.
• Document and track incidents using ServiceNow and Jira, ensuring timely resolution and follow-up.
• Collaborate with development and operations teams to identify and resolve technical issues.
• Monitor system performance using tools like Nagios, Zabbix, or similar, and alert the team of any anomalies.
• Escalate complex issues to higher-level support teams when necessary.
• Conduct regular reviews of support tickets to identify trends and areas for improvement.
• Participate in on-call rotations to ensure 24/7 coverage of critical systems.
• Maintain accurate and up-to-date knowledge of our IT infrastructure and supported applications.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proven experience with ServiceNow and Jira for incident management.
• Familiarity with monitoring tools such as Nagios, Zabbix, or similar.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Certifications such as ITIL Foundation or CompTIA A+ are a plus.

🛠️ Keahlian

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